1. Your Right to Cancel

(14-Day Cooling-Off Period)
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving it, without giving a reason.
•You can cancel by emailing us at [insert email] with your order number
•Once you’ve told us you want to cancel, you then have 14 days to return the item to us
•We will refund you within 14 days of receiving the returned item, or of you providing proof of postage, whichever is earlier

2. Important Exception —

Opened / Hygiene-Sealed Products
Because fragrances are sealed for hygiene reasons, your right to cancel and return does not apply once the hygiene seal on the product has been broken or removed, unless the product is faulty or not as described.
•Unopened, unsealed products: full 14-day return right applies as above
•Opened/seal-broken products: cannot be returned for change of mind, but you remain fully protected if the product is faulty, damaged, or incorrect
This exception is standard for cosmetic and fragrance products across the UK retail industry and is permitted under the Consumer Contracts Regulations 2013 (health/hygiene goods exemption).

3. Faulty, Damaged, orIncorrect Items

If your order arrives faulty, damaged, or different from what you ordered, please contact us at [insert email] within a reasonable time of receiving it, with photos where possible. We will offer a replacement, exchange, or full refund, including reasonable return postage costs, regardless of whether the seal has been broken.

4. How to Return an Item

•Email us at (sarvamangalofficial@gmail,com) with your order number and reason for return
•We’ll confirm the return address and any instructions
•Items should be returned in their original packaging where possible
•You are responsible for return postage costs unless the item is faulty, damaged, or incorrect
•We recommend using a tracked postage service, as we cannot be responsible for returns lost in transit

5. Refunds

•Refunds are issued to your original payment method via Stripe
•Please allow up to 7–10 working days for the refund to appear, depending on your bank
•Original delivery charges are refunded only if the entire order is cancelled/returned, and only where required by law (e.g. faulty item, or a full cooling-off cancellation before dispatch)

6. Non-Returnable Items

•Opened/seal-broken fragrance products (except where faulty, damaged, or incorrect — see Section 3)
•Gift cards, if offered
•Sale/clearance items marked as final sale, if applicable

7. Contact

Questions about a return or cancellation can be sent to [insert email], and we aim to respond within one business day.