1. Dispatch Time

•Orders are dispatched within [“4–5 business days”] of payment confirmation
•Orders placed on weekends or UK bank holidays are dispatched the next business day
•You’ll receive a dispatch confirmation email once your order has shipped

2. Delivery Methods & Costs

We ship using Royal Mail and Yodel, depending on order size and destination.
•Standard (Tracked 48) delivery (Royal Mail): [Tracked 48] — estimated [£3.65] 3 working days
•Tracked delivery (Royal Mail Tracked 24/48 or Yodel): [£3.65 to £6.25] — estimated 3 working days
•Free delivery threshold: [if applicable – “free on orders over £50”, However all the shipments are free delivery]
[Note: all the price are confirmed with exact service tiers and pricing with Royal Mail/Yodel before publishing final figures and these are variable prices]

3. Delivery Areas

•We currently ship to addresses within the United Kingdom

4. Important—

Shipping a Fragrance Product

Fragrances contain alcohol and are classified as a flammable liquid for shipping purposes. We package and ship all orders in line with Royal Mail’s and Yodel’s requirements for this type of product, which may affect available delivery speeds or service types for certain order sizes.

5. Tracking

Where a tracked service is used, your dispatch confirmation email will include a tracking link. For standard (untracked) delivery, we’re unable to provide real-time tracking, but can confirm dispatch date on request. But we make sure we will use tracked 24/48 royal mail and yodel.

6. Delayed Deliveries

•Royal Mail and Yodel both provide estimated, not guaranteed, delivery windows
•If your order hasn’t arrived within [ — e.g. “10 working days”] of dispatch, contact us and we’ll investigate with the courier

7. Lost Parcels

If a parcel is confirmed lost by Royal Mail or Yodel after investigation, we will send a replacement or issue a full refund, whichever you prefer.

8. Incorrect Delivery Address

Please double-check your delivery address at checkout. We are not responsible for orders delayed or lost due to an incorrect address provided by the customer, though we’ll always try to help resolve the issue with the courier where possible.

9. Contact

Delivery questions can be sent to given mail address.